Extreme Metal Products FAQ

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by Extreme Metal Products to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

If you have requested a Extreme Metal Products brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from Extreme Metal Products, please contact us via email at . Include your name and mailing address and email address. You will be removed from any future mailings.

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Extreme Metal Products offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. Extreme Metal Products takes great pride in having you as a customer and we will ensure your privacy as a customer. Extreme Metal Products does not sell or exchange names or any other information about our customers with third parties.

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

YOUR DOMAIN NAME HERE does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Extreme Metal Products seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Extreme Metal Products reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

If you are a registered member at Extreme Metal Products, you can change your personal information at any time by updating your information at check-out.

We welcome your comments and questions about privacy. Please send email to customerservice@extrememetalproducts.com.

We are confident that your visit to Extreme Metal Products is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 1-216-267-3900.

Shipping costs are calculated by the carrier based on the weight and dimensions of the shipment. Please be aware that non-continental rates may incur additional charges, so it's advisable to contact us before placing your order. For large or heavy items that exceed ground shipping limits, truck freight may be necessary, and a quote will be required before processing your order.

Shipping companies may occasionally experience delays. If you feel a delay is unreasonable, please reach out to us to discuss the possibility of a replacement order.

If the shipping address is incorrect or the carrier deems it undeliverable, there may be issues with delivery. Additionally, weather conditions can occasionally cause delays. Please contact us if your package does not arrive as expected.

Under normal circumstances, orders are processed on the same day or the following day, Monday through Friday during regular business hours. Orders placed on Saturday or Sunday will be processed on Monday, excluding holidays.

All shipments are dispatched Monday through Friday. Since some orders are drop-shipped from other suppliers, we cannot guarantee same or next-day shipping. However, most orders will be shipped within 1-3 days. If there are any known delays, we will inform you as soon as possible.

All shipments are sent via ground service of our choice unless specified otherwise. Orders must be shipped to physical addresses; we do not ship to PO Boxes. While express service is available, please contact us before placing your order for a shipping quote.

We primarily ship through UPS and FedEx, but Extreme Metal Products reserves the right to select the best available carrier at the time of shipment.

Orders can only be shipped to one address at a time. Please place separate orders for each different shipping address.

Yes, you can select 3-Day, 2-Day, or Next Day service for an additional fee. Please note that the expedited shipping time does not include order processing. To estimate your shipping cost, please use the Shipping Estimate feature on your cart screen after adding your items. If the actual shipping rates exceed what was quoted in the cart, we will contact you promptly to discuss any additional charges.

Please allow extra time for deliveries during the holiday season. If expedited shipping is required, please contact us.

We will notify you by email if the product you ordered is on backorder. Items in your order that are not on backorder may be shipped separately.

Packages that are returned to us by the U.S. Postal Service or UPS and marked as "Unclaimed", "Return to Sender", "Attempted Unknown", "Refused", or "Invalid Street Address", will be credited back to the customer's credit card on file, less the shipping and handling fees and a 25% restocking fee.

It is important that your address match the address used on your CC billing statement. We will call, email or use other ways to verify that the credit card holder authorized the purchase.

We gladly accept returns for merchandise that is defective upon receipt. Please contact us immediately at customerservice@extrememetalproducts.com for return instructions and to process your replacement or refund. When reaching out, include your name, order number, product name, and a description of the issue. All return requests must be made within 30 days of receiving the product. Please note that we only accept returns for defective items. If we choose to accept a return for reasons other than defect, a restocking fee of 20% to 50% may apply.

Important! No items will be accepted for return without a specific return authorization. Please note that you must return the product to us within 14 days after you receive return instructions. Please include all manuals and enclosures that shipped with the product and make sure it is packaged to avoid damage. Damaged and/or incomplete products are subject to restocking fees of from 10% to 50%. In cases of major damage or abuse, the product may be refused for return.

Shipping charges are non-refundable. To avoid expensive returns, please reach out with any questions before placing your order. If we accidentally send you the wrong product, we will replace it with the correct item at no additional cost to you.

Please fill out and send a request for Return Authorization here: http://extrememetalproducts.com/if-1548-return-merchandise-authorization.html

Return shipping is the customer's responsibility.

If an item was sold with "Free Shipping", the original, actual outgoing shipping charges cannot be refunded and will be deducted from your refund.

Frames and body panels on new and used vehicles do have some variances. Common mistakes when installing new equipment is to tighten all the hardware as you go. Always leave as much of the hardware and fasteners as loose as possible until all components are assembled. Then go back a tighten everything.

If you decide the part isn’t what you wanted, you may download a Return Authorization Form and contact us for a Return Authorization Code. Depending on the salability of item returned (condition of part and packaging), you may receive full or partial credit. You will most likely be responsible for shipping costs.