Shipping & Returns
- What will shipping cost?
- Shipping company delays
- Causes for a shipping delay?
- How fast is my order processed?
- When will my order ship?
- What shipping options are available?
- How will you ship my order?
- Can my order be sent to multiple addresses?
- Do you offer expedited shipping?
- Will there be delays during Thanksgiving and Christmas holidays
- Backordered items
- Undeliverable packages (orders returned to us)
- Billing address information match what is on the credit card billing statement
- Restocking Fee
- Return Authorization Form
- Return Shipping Costs
- Outgoing Shipping Costs
Shipping is determined the carrier's calculations bases on the weight and or dimensions of the shipment. Note that non continental rates may require additional cost and you may need to contact us prior to ordering. Shipments to large or heavy for ground by be shipped via truck freight and will require a quote prior to processing.
Shipping companies sometimes cause delays. You can contact use if a delay is unreasonable to discuss a replacement order.
Wrong address or zip code used for the shipping address or it is determined undeliverable by the carrier. Occasionally weather may cause a delay in delivery. Contact us is your package does not arrive as expected.
Under normal circumstances, orders are processed the same or following day, Monday through Friday during typical business hours. All orders placed Saturday or Sunday will be processed on Monday, with the exception of holidays.
All shipments leave Monday through Friday. Since some orders are drop-shipped from other suppliers, we cannot guarantee same or next-day shipments. However, most shipments will leave within 1-3 days. If there are any known delays, we will let you know as soon as possible.
All shipments are sent by the ground service of our choice, unless otherwise requested. All orders must ship to physical addresses. WE WILL NOT SHIP TO PO BOXES. While we do offer express service, you may need to contact us before ordering to get a shipping quote.
We ship primarily through UPS and FedEx. Extreme Metal Products reserves the option to choose the best carrier available at the time of shipment.
Orders can only be sent to one address. Place separate orders for each shipping address.
Yes. You can choose 3-Day, 2-Day or Next Day service for an additional charge. The expedited shipping duration does not include the time to process your order. Please refer to the Shipping Estimate feature in your cart screen, after adding your items, to estimate the amount of your shipping cost. If actual shipping rates are higher than the what the cart quoted, we will contact you as soon as possible to discuss any additional charges.
Please allow extra time for deliveries during the holiday season. If expedited shipping is required, please contact us.
We will contact you via email in case the product you ordered is on backorder. Other items on your order that are not on backorder we may ship items separately.
Packages that are returned to us by the U.S. Postal Service or UPS and marked as "Unclaimed", "Return to Sender", "Attempted Unknown", "Refused", or "Invalid Street Address", will be credited back to the customer's credit card on file, less the shipping and handling fees and a 25% restocking fee.
It is important that your address match the address used on your CC billing statement. We will call, email or use other ways to verify that the credit card holder authorized the purchase.
We will gladly accept returns for merchandise that is defective upon receipt. Please notify us immediately by email at firstname.lastname@example.org so that we can give you instructions for return and process your order for replacement or refund. Please include your name, order number, product name, and the specific problem you have encountered. All returns must be requested within 30 days of receipt of product. Please note we do not accept returns for any reason except for products that are defective upon receipt. If, under our sole discretion, an item is accepted for return for reasons other than defect, the item is subject to restocking fees of from 20% to 50%.
Important! No items will be accepted for return without a specific return authorization. Please note that you must return the product to us within 14 days after you receive return instructions. Please include all manuals and enclosures that shipped with the product and make sure it is packaged to avoid damage. Damaged and/or incomplete products are subject to restocking fees of from 10% to 50%. In cases of major damage or abuse, the product may be refused for return.
Shipping charges are NOT refundable. To avoid costly returns, please contact us with any questions before you place your order. If we have sent you an incorrect product by mistake, we will replace it with the correct product at no cost to you.
Please fill out and send a request for Return Authorization here: http://extrememetalproducts.com/if-1548-return-merchandise-authorization.html
If an item was sold with "Free Shipping", the original, actual outgoing shipping charges cannot be refunded and will be deducted from your refund.