Shipping & Returns

Shipping costs are calculated by the carrier based on the weight and dimensions of the shipment. Please be aware that non-continental rates may incur additional charges, so it's advisable to contact us before placing your order. For large or heavy items that exceed ground shipping limits, truck freight may be necessary, and a quote will be required before processing your order.

Shipping companies may occasionally experience delays. If you feel a delay is unreasonable, please reach out to us to discuss the possibility of a replacement order.

If the shipping address is incorrect or the carrier deems it undeliverable, there may be issues with delivery. Additionally, weather conditions can occasionally cause delays. Please contact us if your package does not arrive as expected.

Under normal circumstances, orders are processed on the same day or the following day, Monday through Friday during regular business hours. Orders placed on Saturday or Sunday will be processed on Monday, excluding holidays.

All shipments are dispatched Monday through Friday. Since some orders are drop-shipped from other suppliers, we cannot guarantee same or next-day shipping. However, most orders will be shipped within 1-3 days. If there are any known delays, we will inform you as soon as possible.

All shipments are sent via ground service of our choice unless specified otherwise. Orders must be shipped to physical addresses; we do not ship to PO Boxes. While express service is available, please contact us before placing your order for a shipping quote.

We primarily ship through UPS and FedEx, but Extreme Metal Products reserves the right to select the best available carrier at the time of shipment.

Orders can only be shipped to one address at a time. Please place separate orders for each different shipping address.

Yes, you can select 3-Day, 2-Day, or Next Day service for an additional fee. Please note that the expedited shipping time does not include order processing. To estimate your shipping cost, please use the Shipping Estimate feature on your cart screen after adding your items. If the actual shipping rates exceed what was quoted in the cart, we will contact you promptly to discuss any additional charges.

Please allow extra time for deliveries during the holiday season. If expedited shipping is required, please contact us.

We will notify you by email if the product you ordered is on backorder. Items in your order that are not on backorder may be shipped separately.

Packages that are returned to us by the U.S. Postal Service or UPS and marked as "Unclaimed", "Return to Sender", "Attempted Unknown", "Refused", or "Invalid Street Address", will be credited back to the customer's credit card on file, less the shipping and handling fees and a 25% restocking fee.

It is important that your address match the address used on your CC billing statement. We will call, email or use other ways to verify that the credit card holder authorized the purchase.

We gladly accept returns for merchandise that is defective upon receipt. Please contact us immediately at customerservice@extrememetalproducts.com for return instructions and to process your replacement or refund. When reaching out, include your name, order number, product name, and a description of the issue. All return requests must be made within 30 days of receiving the product. Please note that we only accept returns for defective items. If we choose to accept a return for reasons other than defect, a restocking fee of 20% to 50% may apply.

Important! No items will be accepted for return without a specific return authorization. Please note that you must return the product to us within 14 days after you receive return instructions. Please include all manuals and enclosures that shipped with the product and make sure it is packaged to avoid damage. Damaged and/or incomplete products are subject to restocking fees of from 10% to 50%. In cases of major damage or abuse, the product may be refused for return.

Shipping charges are non-refundable. To avoid expensive returns, please reach out with any questions before placing your order. If we accidentally send you the wrong product, we will replace it with the correct item at no additional cost to you.

Please fill out and send a request for Return Authorization here: http://extrememetalproducts.com/if-1548-return-merchandise-authorization.html

Return shipping is the customer's responsibility.

If an item was sold with "Free Shipping", the original, actual outgoing shipping charges cannot be refunded and will be deducted from your refund.