Shipping & Returns

  1. What will shipping cost?
  2. Shipping company delays
  3. Causes for a shipping delay?
  4. How fast is my order processed?
  5. When will my order ship?
  6. What shipping options are available?
  7. How will you ship my order?
  8. Can my order be sent to multiple addresses?
  9. Do you offer expedited shipping?
  10. Will there be delays during Thanksgiving and Christmas holidays
  11. Backordered items
  12. Undeliverable packages (orders returned to us)
  13. Billing address information match what is on the credit card billing statement
  14. Restocking Fee
  15. Return Authorization Form
  16. Return Shipping Costs
  17. Outgoing Shipping Costs

Q: What will shipping cost?

Shipping is determined the carrier's calculations bases on the weight and or dimensions of the shipment. Note that non continental rates may require additional cost and you may need to contact us prior to ordering. Shipments to large or heavy for ground by be shipped via truck freight and will require a quote prior to processing.

Q: Shipping company delays

Shipping companies sometimes cause delays. You can contact use if a delay is unreasonable to discuss a replacement order.

Q: Causes for a shipping delay?

Wrong address or zip code used for the shipping address or it is determined undeliverable by the carrier. Occasionally weather may cause a delay in delivery. Contact us is your package does not arrive as expected.

Q: How fast is my order processed?

Under normal circumstances, orders are processed the same or following day, Monday through Friday during typical business hours. All orders placed Saturday or Sunday will be processed on Monday, with the exception of holidays.

Q: When will my order ship?

All shipments leave Monday through Friday. Since some orders are drop-shipped from other suppliers, we cannot guarantee same or next-day shipments. However, most shipments will leave within 1-3 days. If there are any known delays, we will let you know as soon as possible.

Q: What shipping options are available?

All shipments are sent by the ground service of our choice, unless otherwise requested. All orders must ship to physical addresses. WE WILL NOT SHIP TO PO BOXES. While we do offer express service, you may need to contact us before ordering to get a shipping quote.

Q: How will you ship my order?

We ship primarily through UPS and FedEx. Extreme Metal Products reserves the option to choose the best carrier available at the time of shipment.

Q: Can my order be sent to multiple addresses?

Orders can only be sent to one address. Place separate orders for each shipping address.

Q: Do you offer expedited shipping?

Yes. You can choose 3-Day, 2-Day or Next Day service for an additional charge. The expedited shipping duration does not include the time to process your order. Please refer to the Shipping Estimate feature in your cart screen, after adding your items, to estimate the amount of your shipping cost. If actual shipping rates are higher than the what the cart quoted, we will contact you as soon as possible to discuss any additional charges.

Q: Will there be delays during Thanksgiving and Christmas holidays

Please allow extra time for deliveries during the holiday season. If expedited shipping is required, please contact us.

Q: Backordered items

We will contact you via email in case the product you ordered is on backorder. Other items on your order that are not on backorder we may ship items separately.

Q: Undeliverable packages (orders returned to us)

Packages that are returned to us by the U.S. Postal Service or UPS and marked as "Unclaimed", "Return to Sender", "Attempted Unknown", "Refused", or "Invalid Street Address", will be credited back to the customer's credit card on file, less the shipping and handling fees and a 25% restocking fee.

Q: Billing address information match what is on the credit card billing statement

It is important that your address match the address used on your CC billing statement. We will call, email or use other ways to verify that the credit card holder authorized the purchase.

Q: Restocking Fee

We will gladly accept returns for merchandise that is defective upon receipt. Please notify us immediately by email at customerservice@extrememetalproducts.com so that we can give you instructions for return and process your order for replacement or refund. Please include your name, order number, product name, and the specific problem you have encountered. All returns must be requested within 30 days of receipt of product. Please note we do not accept returns for any reason except for products that are defective upon receipt. If, under our sole discretion, an item is accepted for return for reasons other than defect, the item is subject to restocking fees of from 20% to 50%.

Important! No items will be accepted for return without a specific return authorization. Please note that you must return the product to us within 14 days after you receive return instructions. Please include all manuals and enclosures that shipped with the product and make sure it is packaged to avoid damage. Damaged and/or incomplete products are subject to restocking fees of from 10% to 50%. In cases of major damage or abuse, the product may be refused for return.

Shipping charges are NOT refundable. To avoid costly returns, please contact us with any questions before you place your order. If we have sent you an incorrect product by mistake, we will replace it with the correct product at no cost to you.

Q: Return Authorization Form

Please fill out and send a request for Return Authorization here: http://extrememetalproducts.com/if-1548-return-merchandise-authorization.html

Q: Return Shipping Costs

Return shipping is the customer's responsibility.

Q: Outgoing Shipping Costs

If an item was sold with "Free Shipping", the original, actual outgoing shipping charges cannot be refunded and will be deducted from your refund.